Returns, Exchanges & Refunds Policy – Belluurso

Last updated: August 2026

At Belluurso, our priority is to provide quality products and an excellent shopping experience. If you need to return a product, request an exchange, or ask for a refund, please review the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To request a return, please contact our customer support team and provide:

• Full name;

• Order number;

• Reason for the return.

After we review and approve your request, we will provide all necessary return instructions, including the correct return shipping address.

2. Return Conditions

For a return to be accepted, the product must:

• Be unused and in its original condition;

• Not show any damage caused by the customer;

• Be accompanied by the original packaging, when possible;

• Include all accessories and items originally included with the order.

Belluurso reserves the right to refuse a return if the product has been damaged, altered, or improperly used by the customer.

3. Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after receiving your order.

We ask that you provide:

• Order number;

• Photos or a video clearly showing the issue.

After reviewing the case, Belluurso may offer one of the following solutions:

• Shipment of a replacement product;

• Exchange for a product of equal value;

• Full refund.

If the product is defective, damaged during transit, or was incorrectly shipped by Belluurso, we will provide return instructions and cover the applicable return shipping costs.

4. Incorrect Product

If you receive a product that is different from the one you ordered, please contact us as soon as possible after delivery.

Once we confirm the error, we will provide return instructions and arrange an appropriate solution at no additional cost to the customer.

5. Refunds

After we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the same payment method used for the original purchase.

The time it takes for the refund to appear in your account may vary depending on your financial institution, card issuer, or payment provider.

Shipping costs, when applicable, may not be refundable, except when the return is due to an error, defect, or damage for which Belluurso is responsible.

6. Return Shipping Costs

For returns due to:

• A defective product;

• A product damaged during transit;

• An incorrect product being shipped;

Belluurso will be responsible for the applicable return shipping costs.

For returns due to buyer's remorse, a change of preference, or any other reason unrelated to a defect, damage, or error on the part of Belluurso, the customer may be responsible for the return shipping costs.

Return instructions and the correct return shipping address will be provided by Belluurso after the request has been reviewed and approved.

7. Products That Cannot Be Returned

A return may be refused if the product:

• Shows signs of improper use;

• Has been damaged by the customer;

• Has been modified or altered;

• Is missing essential components or accessories;

• Does not meet the conditions established in this policy.

8. How to Request a Return

To request a return, please contact Belluurso Customer Support and provide:

• Full name;

• Order number;

• Reason for the return;

• Photos or videos, when applicable.

Our team will review your request and provide all necessary instructions to complete the process.

Please do not send any product back before receiving return instructions from Belluurso.

9. Belluurso Commitment

Belluurso is committed to offering carefully selected products and transparent customer service. If an issue occurs with your order, we will do our best to resolve the situation in a fair, efficient, and respectful manner.

Our goal is to make your shopping experience simple, secure, and enjoyable.