Shipping policy

Shipping & Delivery Policy – Belluurso

Last updated: August 2026

At Belluurso, we work to ensure that every order is carefully prepared and shipped safely. This policy provides information about order processing, shipping, tracking, and delivery.

1. Order Processing

After payment has been confirmed, the order goes through the steps of verification, fulfillment, packaging, and preparation for shipment.

The estimated processing time is 1 to 2 business days.

The delivery timeframe begins after payment has been confirmed and the order has completed processing.

2. Delivery Times and Shipping Methods

The shipping options, costs, and estimated delivery times available for your order will be displayed during the checkout process.

🚚 Free Shipping

  • Estimated delivery time: 6 to 15 business days.

⚡ Express Shipping

  • Estimated delivery time: 6 to 10 business days.

The delivery times provided are estimates and may vary depending on the destination address, availability of transportation services, logistics processing, periods of high demand, and other external factors.

When a specific delivery estimate is provided during checkout, that estimate will apply to the respective order.

3. International Orders

For orders shipped outside Brazil, import procedures, customs inspections, taxes, duties, or other charges imposed by the authorities of the destination country may apply.

When applicable, these charges may be the responsibility of the buyer, provided they are permitted under applicable law and are not expressly included in the price or shipping terms presented during the purchase.

Belluurso does not control the processing times of customs authorities.

4. Order Tracking

After your order has been shipped, you will receive a tracking number by email or through the contact information provided during checkout, when available.

Tracking information may be updated throughout the transportation process until delivery.

In some cases, there may be a delay between the shipment of an order and the first tracking update.

5. Delivery Address

The customer is responsible for providing accurate and complete delivery information, including name, address, city, state or province, ZIP or postal code, and any other information requested during checkout.

If the delivery address is incorrect or incomplete, delivery may be delayed or the order may be returned to the sender.

If you notice an error in your address after placing an order, please contact Belluurso as soon as possible.

An address change can only be made if the order has not yet been shipped and if it is operationally possible to make the change.

6. Delivery Attempts and Returned Orders

Carriers may make delivery attempts according to their own procedures.

If delivery cannot be completed for reasons attributable to the recipient, including an incorrect or incomplete address, the recipient's absence when applicable, or refusal to accept the package, the order may be returned to the sender.

Where permitted by applicable law, additional reshipping costs may be charged if the customer requests another delivery attempt.

7. Possible Delays

The delivery times provided are estimates and may be affected by circumstances beyond Belluurso's reasonable control, including:

  • Weather conditions;

  • Strikes;

  • High demand;

  • Carrier operational issues;

  • Inspection or customs procedures;

  • Transportation restrictions;

  • Logistics issues;

  • Unforeseen events or force majeure.

If a delay occurs, Belluurso will make reasonable efforts to monitor the situation and provide the necessary assistance to the customer.

Nothing in this policy limits any consumer rights provided by applicable law.

8. Products Damaged During Transit

If your order arrives with signs of damage or physical damage, we recommend contacting Belluurso as soon as possible after receiving the package.

To help us investigate the issue, we may request:

  • Photos of the outer packaging;

  • Photos of the product;

  • Photos of the shipping labels;

  • A video or other information that may help identify the issue.

After reviewing the case, Belluurso will inform you of the available options based on the circumstances and applicable law.

9. Order Not Received

If the tracking information shows that your order was delivered but you did not receive it, we recommend first checking whether someone else at the delivery address received the package, whether it was left in a safe location, or whether it was delivered according to the carrier's procedures.

If the order still cannot be located, please contact Belluurso so that we can investigate the situation with the shipping carrier.

10. Shipping Costs

Shipping costs will be displayed during checkout based on the delivery address, shipping method, and conditions available for the order.

Belluurso may offer free shipping or special shipping conditions during certain promotional campaigns.

The applicable terms will be displayed on the website or during the checkout process.

11. Customer Support

If you have any questions about shipping, tracking, or delivery of your order, please contact Belluurso through our official customer support channel:

Email: support@belluurso.com

Our team will make every reasonable effort to assist you.

Thank you for choosing Belluurso!