Terms of service

Terms of Service – Belluurso

Last updated: August 2026

Welcome to Belluurso!

These Terms of Service establish the conditions that apply to accessing and using the Belluurso website and making purchases through our online store.

By accessing our website, browsing our pages, or making a purchase, you agree to these Terms of Service, our Privacy Policy, and our Returns, Exchanges & Refunds Policy.

If you do not agree to these terms, we recommend that you do not use our website or make purchases from our store.

1. About Belluurso

Belluurso is an online store that sells plush toys, gifts, decorative items, and other carefully selected products.

Belluurso's business information, including contact details and applicable business information, is made available on our website.

We reserve the right to update products, prices, promotions, availability, and commercial terms at any time.

2. Use of the Website

By using our website, the customer agrees to:

  • Provide truthful, complete, and up-to-date information when requested;

  • Not use the website for illegal or fraudulent activities;

  • Not attempt to interfere with the operation or security of the website;

  • Not use Belluurso's information, images, text, or other content without authorization.

Belluurso may restrict or terminate access to the website in cases of improper, fraudulent, or illegal use.

3. Customer Accounts and Information

To make a purchase, customers may be asked to provide information necessary to process the order, payment, delivery, and customer service.

Depending on the country of purchase and applicable legal or tax requirements, additional information may be requested.

The customer is responsible for providing accurate and up-to-date information, especially their name, address, email address, and phone number.

Belluurso is not responsible for delivery delays or issues caused by incorrect or incomplete information provided by the customer.

4. Products

Belluurso makes reasonable efforts to present accurate information, photographs, measurements, colors, and product features.

However:

  • Colors may appear slightly different depending on the screen or device being used;

  • Measurements may have minor variations;

  • Minor differences in finish may occur with products manufactured or supplied by third parties;

  • Manufacturers may make changes to products without prior notice.

If there is an obvious error in the price, description, availability, or other essential product information, Belluurso may contact the customer to correct the information or, when necessary, cancel the order and issue a refund for amounts paid.

5. Prices and Payments

The prices, currencies, and payment terms presented to the customer will be those displayed during the purchasing process.

Depending on the country, taxes, fees, tariffs, or other additional charges may apply in accordance with local requirements and the information presented during checkout.

Orders will be processed after payment has been confirmed.

Belluurso may cancel or decline a transaction in cases of suspected fraud, obvious pricing errors, product unavailability, or other legitimate circumstances.

6. Orders

After placing an order, the customer will receive an order confirmation at the email address provided during checkout.

Order confirmation does not prevent Belluurso from canceling a purchase in cases of an obvious error, fraud, inability to fulfill the order, or other legitimate circumstances.

If Belluurso cancels an order after payment has been made, the applicable amounts will be refunded in accordance with our Returns, Exchanges & Refunds Policy.

7. Shipping and Delivery

Shipping times and costs will be displayed during the purchasing process, when available.

Delivery times are estimates and may vary due to factors beyond Belluurso's control, including:

  • Weather conditions;

  • Strikes;

  • Transportation issues;

  • Customs processing;

  • Import restrictions;

  • Logistics issues;

  • Incorrect or incomplete addresses;

  • Force majeure events.

For international orders, customs procedures, taxes, tariffs, or other charges may be imposed by the authorities of the destination country.

When applicable, these expenses may be the responsibility of the buyer, to the extent permitted by law and unless they are expressly included in the amount displayed during checkout.

8. Responsibility for Delivery Information

The customer is responsible for providing accurate information necessary for delivery.

This includes the name, address, city, state/province, ZIP or postal code, and any other information requested during checkout.

When available, customers may track their order using the tracking number provided.

Problems resulting from incorrect or incomplete information provided by the customer may result in delays, the return of the order, or the need to pay for additional shipping, where permitted by applicable law.

9. Returns, Exchanges & Refunds

The terms and conditions for cancellations, returns, exchanges, and refunds are described in our Returns, Exchanges & Refunds Policy.

Mandatory consumer rights provided by the laws applicable to the location of the purchase will not be affected by this policy.

To request a return or refund, customers must contact Belluurso through the official customer service channels available on our website.

10. Intellectual Property

All content made available on the Belluurso website, including but not limited to:

  • The Belluurso name;

  • Logo;

  • Brand identity;

  • Photographs;

  • Text;

  • Product descriptions;

  • Banners;

  • Artwork;

  • Graphic elements;

  • Website layout;

is owned by Belluurso or used by Belluurso with authorization from the respective rights holders.

No content may be copied, reproduced, distributed, modified, or used commercially without prior authorization, except where permitted by applicable law.

11. Third-Party Content and External Links

Our website may use services, tools, payment platforms, delivery services, analytics systems, and other resources provided by third parties.

We may also provide links to third-party websites.

Belluurso does not necessarily control these services or websites and is not responsible for their policies, content, or practices.

We recommend that customers review the applicable terms and policies of such third parties when necessary.

12. Privacy and Data Protection

Belluurso collects and uses personal information as described in our Privacy Policy.

The processing of personal information may be subject to data protection laws applicable to the customer and Belluurso's operations, including, where applicable, Brazilian law and other data protection regulations.

For more information about how your information is collected, used, and protected, please review our Privacy Policy.

13. Website Security and Availability

Belluurso works to keep the website available and secure.

However, we cannot guarantee that the website will operate uninterrupted, be error-free, or be completely free from technical issues.

The website may be temporarily unavailable for maintenance, updates, technical issues, or external factors.

14. Limitation of Liability

To the extent permitted by applicable law, Belluurso will not be responsible for damages arising exclusively from:

  • Improper use of products;

  • Incorrect information provided by the customer;

  • Actions of third parties outside Belluurso's reasonable control;

  • Temporary website interruptions;

  • Force majeure events;

  • Delays caused by carriers, customs authorities, or other service providers.

Nothing in these Terms is intended to exclude or limit any rights, warranties, or liabilities that cannot be excluded or limited under applicable law.

15. Changes to the Terms of Service

Belluurso may update these Terms of Service periodically to reflect changes to our services, business practices, or legal requirements.

The most recent version will always be available on our website.

Changes will become effective upon publication, unless applicable law requires a different form or period of notice.

16. Governing Law and Consumer Rights

These Terms will be interpreted in accordance with the laws applicable to Belluurso's operations and the purchase made by the customer.

Nothing in these Terms is intended to exclude, limit, or replace any mandatory consumer rights granted by the laws of the country, state, or jurisdiction applicable to the purchase.

When Brazilian law applies to the consumer relationship, the relevant Brazilian laws and regulations will be observed.

When other consumer protection laws are mandatorily applicable to the purchase, the rights provided under those laws will be respected.

17. Customer Support

For questions, requests, or concerns regarding these Terms of Service, customers may contact Belluurso through the official customer service channels provided on our website.

Email: support@belluurso.com

Belluurso will make reasonable efforts to respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.